Home | Gowanda Harley-Davidson®

Everyone makes you feel at home

"The Harley Davidson Company can be proud of Gowanda Harley. Alan sold me my new Low Rider 3 years ago and he still remembers my name when I come in. Everyone makes you feel at home and even though I live 2 miles from another Harley Store, I will always go back to Gowanda Harley. The new showroom looks great-keep up the good work guys and girls."

JOHN _, ORCHARD PARK, NY

They are the best!

"After trying to trade in my non-Harley bike at another H-D dealer and being turned away, I contacted Gowanda H-D. To my delight, Gowanda H-D not only accepted my trade-in, but also found me the Harley of my dreams! Bob Tiller was great - he worked very hard to get the model I wanted and kept me informed every step of the way. From my first visit, everyone at Gowanda H-D has made me feel right at home. I've heard from a number of people over the past few weeks who've told me that Gowanda is the only place to go in WNY for a Harley, and I totally agree! They are the best! (And like others have stated, I have to ride right past another H-D dealer on the way to Gowanda H-D, but it is more than worth the trip!)"

Ed _, Lackawanna, NY

Fantastic

"After trying to trade in my non-Harley bike at another H-D dealer and being turned away, I contacted Gowanda H-D. To my delight, Gowanda H-D not only accepted my trade-in, but also found me the Harley of my dreams! Bob Tiller was great - he worked very hard to get the model I wanted and kept me informed every step of the way. From my first visit, everyone at Gowanda H-D has made me feel right at home. I've heard from a number of people over the past few weeks who've told me that Gowanda is the only place to go in WNY for a Harley, and I totally agree! They are the best! (And like others have stated, I have to ride right past another H-D dealer on the way to Gowanda H-D, but it is more than worth the trip!)"

Ed _, Lackawanna, NY

I promise I will be back for my next new motorcycle

"Being a motorcycle enthusiast and having visited many dealerships, I would like to express my admiration and appreciation for yours, which stands as one of the most memorable. The people were most friendly, yet professional and knowledgeable, with a great feeling of belonging to the great family of motorcycle enthusiasts. This amazing atmosphere is without any doubt the result of your long tradition and history of serving the motorcycle community. Stepping through the history of the place, a great all American success story, driven by hard work and passion for motorcycles, seeing it continued today is heart warming. Your efforts to preserve and share the tradition are of great value to all who love motorcycles. In the middle of a beautiful country, to discover such a well preserved sanctuary of the American motorcycle and values was a wonderful experience. I firmly believe that Harley-Davidson will preserve your tradition, history and understand what a special place like this represents for motorcycle people, as I speak from my heart and for many. I promise I will be back for my next new motorcycle."

Joe _, Carmel, IN

Flawless

Dear Gowanda Harley Barb has been very happy with her 06 Softail Deluxe. It is quite a change in ride from her 99 Sportster and she has no problem at all with the handling of the bigger bike. So far our biggest ride this year has been 520 miles to Michigan and back on a two day trip and the Deluxe has been performing flawlessly. Thanks so much to Bob and the whole gang there for making her smile when we are on the bikes!!! Sincerely Jamie

Jamie Barb, Kippen, ON

time to go ride!!!

" If Harley Builds it they will come"" BUT! "" If Gowanda Harley sells it, They will come back"" Everyone at Gowanda Harley is a true representative of the Harley family we all hear about. To experience it, just walk through the front door! We did, now we're hooked, gotta go, time to go ride!!!""

Greg _, Orchard Park, NY

The experience was 5 star all the way

Alan was more than helpful with my wifes purchase of a 2009 Sportster. The experience was 5 star all the way.

Brian _, Bergen, NY

These are my friends now and will be for years to come

"Check out what other dealership's customers say about them, and then you will understand why buying a bike, parts or MotorClothes at Gowanda Harley-Davidson is a sweet experience. These are real people with that down home country, I really care about you feeling. I was so lucky to meet Alan Hall when I first walked into this showroom. He asked me questions to find out my riding stye and what I needed. He didn't try to sell me anything at all. I bought what I wanted, when I wanted, with no pressure at at all. It was worth every penny. Alan, I will recommend you to everyone I know. (This guy will work his ass off to help you). I was not just another, just buy a f-ing bike and get the f out of here so I can sell another one"", salesman. I feel sorry for you people who think the big city dealers give a crap about you. Don't make a deal until you visit this dealership. Monica in MotorClothes, Randy in Parts, Eric in Service. These are my friends now and will be for years to come. No need to shop around, that would be a waste of time. Sherwin Lape"""

Sherwin _, Springville, NY

Great experience

"Start to finish it was a great experience buying my bike from Gowanda H-D. My salesman was Mr Alan Hall, and I have recommended him numerous times to friends interested in buying a bike. "

Joe _, Alden, NY

We ride from Akron just to visit your store

"It is great to shop at your hometown style store,everyone is so helpfull.You have a great selection of Chrome and Clothes, we ride from Akron just to visit your store."

William _, Akron, NY

Keep up the good work!

Gowanda Harley is the greatest dealership around. Everyone is very friendly and outgoing. No matter which department you shop in the employees are very helpful. Keep up the good work!

Carol _, Lawtons, NY

Made my day

"Special thanks to Carolyn for getting my insurance company on the right page while picking up my 'New bike this past Friday. Bob, it was a pleasure to work out this purchase with you the last 2 weeks, I appreciate your understanding & patience while waiting for titles & funds to relocate. I only wish I had more time to ride the Heritage before I have to put her away for the winter. Thanks again to Gowanda Harley-Davidson for making my day!"""

Marty _, Hamburg, NY

Upgrade without breaking the bank…

"Best dealer in WNY area, listen to customer & then gives them ideas for which is best. Finds the cheapest way to own your own or upgrade without breaking the bank…"

Anonymous _, LANCASTER, NY

I'm always treated like family

Everytime I go to Gowanda Harley I'm always treated like family. I love going there and it being one of the very few places that carries my size in clothes.

Magdalena _, Dunkirk, NY

Their staff are great!

"This dealership is the best one out there by far. They know how to treat their customers!!!!!!!!! If you are buying a bike, parts, or clothes, come to this Harley dealership you won't be disappointed!!!!! Their staff are great!!!!!!!!!!"

Richard _, Lakeview, NY

Keep up the good work

You run a top notch dealership. Everyone there is always kind courteous and has a smile on there face. Keep up the good work

Michael _, Depew, NY

I sure can't wait to buy my next bike

"My wife just traded in her 2009 Nightster for a 2009 Deluxe (Black + Blue Ice) during the Ride Free program. I think I had a better time than she did. Al and Bob spent quality time fitting her to the best frame for her riding style, as always the motor clothes girls occupied my daughter who in turn occupies them (sorry) and the guys at the parts counter set up her accessories flawlessly. I sure can't wait to buy my next bike, you sort of feel like the king on the block when you see your sold tag being put on the bike someone is looking at. Can't wait to her beautiful new paint scheme in the sunlight. Thanks again for a great experience. Greg + Tammy Orchard Park NY "

Greg _, Orchard Park, NY

Randy in parts is great.

Great dealership friendly staff very helpful start to finish Bob Tiller is a great sales rep. Randy in parts is great.

Mike _, Bradford, PA

Great

"Gowanda HD was A1 when my wife was looking to purchase her first Harley. They treated her as a customer and not a woman"". The sales and accessories people made sure she got what fit her and she would be happy with. """

Brian _, Bergen, NY

My hats off to you John!

"I purchased my first harley from Gowanda Harley early this year. I have been wanting a harley for many years, I am going to be 50 years old this year and decided it's time. (Or is it a mid-life crisis)? The whole experience at Gowanda Harley was a great experience, from the custom 1997 Fatboy I purchased to the wonderful staff there. I purchased my bike from Alan Hall; this sale was a low-pressure very professional and personal transaction, which I was very happy and comfortable with when I left the dealership. As I said the whole staff at Gowanda Harley are very helpful and make you feel as if you've known them for years. I also have to mention Monica Hall manager of MotorClothes, I have done quite of business with Monica purchasing riding apparel, and she is a true professional and really knows her business. Again I am very happy with my purchases and the friendly and professional service I received. Since the purchase of my bike, myself and my riding buddies have been riding up to Gowanda Harley quite frequently to pick up toys and stuff, I must say John Reid the president of Gowanda Harley spends time with his customers on a very personal level, listens and helps to take care of their needs. My hats off to you John!!! No I didn't forget you guys in parts and service you all also are an important part of making Gowanda Harley what I feel it is. The only place to go to purchase your Harley Davidson and have the best experience of anywhere. Thanks to all at Gowanda Harley for making my purchase possible and also for the great experience. You have my future business. "

Terry _, Lancaster, NY

Looking forward to a return trip

I went to your dealership for a day ride. Your place and the people who helped me in the store were great. Looking forward to a return trip.

Arnold _, Rochester, OR

I recommend them to everyone I talk to

"After a not so happy experience with a dealer closer to where I live, I went to Gowanda Harley to check things out. I was so surprised by the family atmosphere and the overall attitude from everyone that I purchased my Road King Classic from them and many accessories for it, even though it's a lot longer drive, I do all my business with them only. Great Dealership to work with. Excellent Parts and Service Dept. I recommend them to everyone I talk to."

Jim _, Lakeview, NY

Treated like gold by the entire staff

"Purchasing our Harley at Gowanda Harley was an experience we will never forget. This dealership is a class act all the way. Just step in the door and you will quickly realize that they are all about the details. They have struck the perfect balance between expert professionalism and down home, small town friendly. We were treated like gold by the entire staff. Special thanks to Bob Tiller in sales, Shawn Mowry service manager, for our modifications, Laura Cappola in apparel and Randy Rosen in parts. We live within a ten mile radius of two other dealerships but we gladly travel the sixty miles to Gowanda Harley because this place is just something special! Thank you all for making the purchase of our dream bike so awesome!"

Sam LaDuca, Attica, NY

You guys and gals ROCK!

"After searching for my first Harley at other dealerships in the Buffalo area, I wandered into Gowanda Harley-Davidson and was instantly welcomed an impressed by the friendly and helpful Staff. They took the time to answer questions, and help me find exactly what I was looking for. That was in 2003 when I bought my 03 Heritage Classic (FLSTCI). Now I am back again to add to my collection with a new 09 FLHTCU Ultra Classic! I shopped at a few dealers in the NC area, where I now live, but they could not match the quality of assistance and service that I found at Gowanda. The Gowanda HD team is absolutely 5 star! You guys and gals ROCK!"

Jerry _, Crouse, NY

Keep up the great work!

Anthony R, East Aurora, NY

Win, win win situation

" I bought my bike at XXXXX Harley,I was due my first service, they told me the service would take up to 4.5 hrs my bill would be a min of $225. I called Gowanda made appointment my total for first service was $118 two dollars less then the phone estimate..thank you GOWANDA! Oh did I mention it is a beautiful ride from Buffalo to Gowanda. Win,win win situation"

Anthony _, Cheektowaga, NY

You have my loyalty

"The best and friendliest dealer I have ever been to. In my book your the best in western New York. Even though I live 70 miles away it's worth the drive, you have my loyalty. Sincerely, Jean-Pierre Francescutti"

Jean-Pierre _, Wilson, NY

They are the BEST

I have had my bike serviced twice at Gowanda Harley Davidson. They are the BEST. See you soon

Joe _, Rochester, NY

Hope to stop by again sometime

We stopped by this summer on our way home Niagara Falls. The people were so friendly! We found out about the history of Gowanda Harley-Davidson and the generations of family working there. Hope to stop by again sometime.

Robert _, Columbus, OH

Fantastic

"This is our 3rd Gowanda Harley Bike, a 2010 Black Ice Pearl Fat Boy. Our Experience was also 5 Star for the 3rd time. To everyone at Gowanda Harley, Thanks for always doing your best to make us feel like part of your Sales, Parts, Service and MotorClothes family. It's obvious why people will ride past other dealers just for the Gowanda Harley experience. Greg,Tammy and Taylor Hartman"

Greg _, Orchard Park, NY

Thank you all very much!

"It's almost embarrassing to say that I bought my bike at another dealership. I came to you people after I did, and you welcomed us into your house as if we had dealt with you for years! I want to tell you how good that makes me and my wife feel. Your excellent reputation is Well Deserved! You all have a special way of making people feel like family. Your people are all very professional, while at the same time very personable. Thank you all very much!"

Jim _, Lancaster, NY

See you soon!

"I visit your store on a regular basis, the staff is extremely friendly and knowledgeable, and they go out of their way to assist me in any way they can. There are several locations that are closer for me, but it is well worth the drive to spend time with your staff. See you soon! Lynn Lische "

Lynn _, Thorold, ON

Service department takes the time to explain my options

"Starting with the extreme patience while I was being delayed in purchasing my bike to the cooperation from the service department on some minor issues everything has been above and beyond what you should expect. Coming from a service field myself I truly expect to be treated the same way I treat my customers, even though I have recently returned to the sport the service department takes the time to explain my options when contemplating upgrades. On a recent discussion they had been very personable and did not talk down to me like another local dealer when I was getting some information on a major motor upgrade, they explained what I could do without wasting money, on do this now see how you like it and then do it again later after the upgrade was less than satisfactory. "

Kevin _, Hamburg, NY

Thanks everyone

"4 years ago I had to make a decision after just walking around your store for about an hour. The Bikes, clothing, and people made it easy for me to accept a position with The Harley-Davidson Motor Company in York, PA. Now every time I vacation back home I must go to your store and visit. I first met Bob a couple years back and we talked for hours. Last spring I was planning a trip home and I was coming up on my 5000 mile check so I called a few days early from York to schedule an appointment. When I called and they (Ned) said they couldn't book me an appointment. I simply stated that I was coming in from York and worked for Harley and they said they would get back with me. The phone rang 2 minutes later and I had my appointment. That night in a rainstorm I met Ned and found out I went to high school with his brother. I also met John that evening and spent time with him learning about his father, family, his military days, the business, and his passion for Harley-Davidson motorcycles. I've been back a few times since and continue to meet great people at Gowanda Harley-Davidson and would highly recommend them to anyone in the area. Thanks everyone. I always look forward to my next visit Rick, HDMC York, PA "

Rick _, York, PA

Million miles and as many new memories

"I started coming to Gowanda HD 30 years ago to see what was here. I rode in on my 1972 FLH. I have been bothering the guys, asking questions, checking out bikes ever since. I have always had my questions answered, felt comfortable and been welcomed back. For a period of 15 years I had no road bike because I was busy raising children. Ten years ago things came together and I purchased a used softail. Five years ago a road king was on the showroom floor at Gowanda HD, Alan was the salesperson who sold it to me. The sale went smoothly and the bike ran well. Now, after 35,000 miles and a million memories I am ready for another bike. After looking for a year, talking to everyone and researching the 2010 Ultra Limited has everything I want. I did some shopping. Gowanda had the best deal around! With Alan's help a trade was made and like the last time I bought a bike from Gowanda everything has gone well. I look forward to picking up the new Ultra Limited in the Spring. I hope for a million miles and as many new memories to be enjoyed with my new bike. As I ride down the road with my new wife, and my old friends, and new friends yet to be made I am sure it will be the best times ever. Thanks Gowanda HD for helping me make the transition to the bigger bike and making my dreams come true. Brian Coffaro, Lakewood, NY"

Brian _, Lakewood, NY

Great

"After a couple years thinking about buying my first Harley and visiting lots of different dealers, in September I got serious and found a bike (on the internet) that I was interested in at Gowanda. I called the dealership and spoke with Bob Tiller about the bike. After talking with Bob I was very interested, problem was I couldn't get to the dealership for a couple of weeks, Bob agreed to hold the bike until I could get to Gowanda. When I finally got to the dealership, the bike ('05 FLHTCI ) was exactly like Bob described it. After a very enjoyable test ride I bought the bike and in a couple of hours I was riding it home. Bob's help and the rest of my Gowanda HD experience justified the trip (100+ miles). "

Jeff _, Rochester, NY

By far my favorite Harley store…

"By far my favorite Harley store… love the location you have great merchandise, fantastic sales and the staff are always wonderful!!"

Doug _, Welland, ON

Taking great care of my service

Thank you to Gowanda Harley for another great visit I had in December and taking great care of my service and Christmas shopping needs

SEAN _, PORT COLBORNE, ON

Thank again for everything

"A truly top notch dealership.The fact that I was buying a used metric bike had no bearing on the treatment that I received.Thank you to Bob for all he did for me long before I got there… Love the bike and can't wait to put it on the road, if the snow ever melts!!! Thank again for everything, Rick Ross"

Rick _, Summerville, PA

Everyone has been extremely helpful

"I just bought a used bike from them and used bikes come with problems hopefully small ones. But I had a couple that weren't so small. All I had to do was call them and I received nothing but first class treatment. Everyone has been extremely helpful, courteous, and exceptionally friendly. Because of this they will have ALL my future business I have also referred every rider I know to them. Funny, most already know about their service and friendliness and have been going there for years. All I can say is Don't change a thing!!!!! you found the perfect formula"". Thanks again and safe riding to everyone. Ooohhhhh!!! Did I mention the very beautiful and lovely ladies that work there. I guess I just did. I can't forget them."""

Paul _, Buffalo, NY

You are all the BEST!

"I just wanted to let you know, after dealing with you for the first time that it won't be my last. Your dealership has gained a customer for life, as well as a very strong reference. Thank you for taking the time to help me find the bike I was looking for. As for the other dealerships I tried before coming to Gowanda, sorry guys but I won't even take a bumper sticker from you. Thank you again Gowanda Harley-Davidson! You are all the BEST! "

Paul _, Youngstown, NY

A grade dealership

"I finally got to Gowanda after many stories from friends about how friendly and service oriented they were. I have to say that it was everything everyone said and more. Bob Tiller was great in helping us to get into our new Ultra Classic and getting us started on our road to personalizing our new ride. It is a bit of a ride for us, but we feel it is well worth the trip to experience the dealership and it's staff. You guys are an A"" grade dealership, don't change a thing! """

Wayne _, Tonawanda, NY

Great place

Great place to buy a bike!!!!!!!

Franc _, Springville, NY

Love the new ride

Those shocks are awesome (Lowering kit/adjustable – FLHTCU Changed the whole physics in the handling and ride. I would recommend them to any & everyone looking for a lowering kit.

Bob _, Lake View, NY

Pleasure to do business there

"The staff at Gowanda are very experienced, knowledgeable, courteous, friendly and always willing to help any way they can. It is this family atmosphere that makes it a pleasure to do business there. Thank you."

Darrin _, Ridgeway, ON

Great ride from the Canadian border

"Purchased a tour pack for my wife's 03 Heritage Softail. Excellent customer service and very friendly, helpful staff. Great ride from the Canadian border and will definitely return!"

Dave _, Hamilton, ON

You will not regret it

"After shopping the internet and other dealerships in the area I found out that you can spend your money on another brand that will lose its trade in or resale value overnite. These bikes do not look, handle, or perform the way a Harley does. But they all try to mimic. there is nothing like the real thing. So after stopping in a few shops around the area and being treated poorly by know nothing sales people I took the drive to Gowanda. As soon as i walked in I knew these were the folks I was buying my bike from. It was all done in a friendly, professional manner and the servicing since then has been the same. I look forward to every visit. If you're looking to buy new or used you need not look any farther than Gowanda Harley… believe me you will not regret it."

Richard _, Buffalo, NY

Nº 1 in western New York for a reason!!

Recently purchased another new bike (2011 Ultra Limited) and again had a seamless transfer and again had my salesperson (Alan) spend the time with me explaining/showing and answering my questions that I needed this dealership is nº 1 in western New York for a reason!! The people and the experience

DENNIS _, COLDEN, NY

Absolutely love it!!

"Hi, R&B here....just wanted to say what a fantastic job from the fantastic staff here at Gowanda Harley. Everytime we walk in it's like coming home to family. My(brenda's) 1st time at Gowanda was a beautiful ride in on hubby's ultra classic (2005), and since then I've been hooked! I attended a women's garage party in 2008 and took the RWP course promoted through Gowanda and I now have my own Harley and I absolutely love it!! Thanks again Gowanda for the excellent service and the awesome open house's. See you in the spring for our new rides""!"""

Anonymous _, NY, NY

You feel like you are part of the family

"Just purchased my second bike from these great people… Both of my sales experiences have been outstanding!!!!!! No pressure and easy to deal with. REAL people help you purchase your bike.. From walking in the door to riding out of the parking lot, Gowanda's service is top notch. I always feel welcome, whether I'm walking out with arms fulls of goodies, or just there to browse and say hello… You feel like you are part of the family."

Brandon _, ANGOLA, NY

Yummy…

Would like to thank everyone at Gowanda H-D for a smooth transaction on my FLHTK purchase. Yummy… Candy Root Beer

Mark _, Lakeview, NY

Great job!

"Saw you on Channel 2 this am. Great job! I DVR'd it, for posterity"

Bob _, Hamburg, NY

Keep up the GREAT work

"I I checked out a few HD Dealers in the Western NY area before purchasing my Bike. I wanted to get a feel of the people I would be depending on for sales and service. There are three HD Dealers close to where I live, North Tonawanda NY, Buffalo NY and Orchard Park NY. All are within 15 miles of me. The fact that I went to a dealer 45 miles away should tell you something. I have nothing but the highest regards for all the people I've meet from Sales to Parts and Service at Gowanda Harley Davidson. They take care of you like your family from the very start. Keep up the GREAT work."

Anthony _, Grand Island, NY

Another great job from everyone at Gowanda Harley

"Another great job from everyone at Gowanda Harley. I purchased my 2nd bike from gowanda this year, a 2011 103 street glide. I traded in my 97 fatboy, the sale started off with Alan Hall, whom has since retired. ( best of all your future endeavors, Alan) Bob Tiller picked up (not missing a beat ) after Allen left. Once again I am more than happy with my purchase at gowanda from beginning to end. I had made some changes to my new bike using aftermarket parts to personalize my new ride Shawn and Eric handled the ordering and installation of the new parts, between those two guy's and the rest of the crew, I tell you what a job! I was blown away, beautiful. Thanks Guys. Everyone at gowanda is so helpful and friendly it's like being with family. They even have benches and tables inside as well as outside where you could just sit and talk with the guy's. ( just like Floydd's barber shop ) Well the story remains the same, another happy ending at Gowanda harley. Thanks to all my friends at gowanda. John thanks for keeping up a great family tradition."

Terry _, Depew, NY

First class place

"My son is disabled, we do everything together. In 2009 we came into your shop to buy a new bike we both could enjoy. We tried everything out there but couldn't find one that i could operate with him on back. That's when our salesman mentioned a trike. One was coming to store in a few weeks, and I thought ok I'll wait and see what happens.We fell in love with it. My son can safely ride on back, and i have no problems of it falling over with him on it. The salesman showed me how everything worked on it, and we wrote up the paperwork. I had a slight problem which yous took care of as soon as i stopped back out. Since than we come out for different events yous throw and also to just take a ride out. The girls who sell the shirts and jackets are just as nice, 2 leather jackets, shirts, hats are just a few things we bought. Everyone we meet on the road, we tell them to come there. Most of them agree with us Gowanda Harley is a first class place"

Daniel _, Orchard Park, NY

Great place to buy Harley-Davidsons from

"Gowanda Harley Davidson dealer is an awesome dealer with excellent service and will go the extra mile to meet the customer's needs, all in all a great place to buy Harley Davidsons from"

Charles _, West Falls, NY

Thank you for the great experience!

Thank you Gowanda Harley for a great presentation of my new bike I bought last week. Your dealership family showed nothing but respect and knowledge about your bikes. All of your departments made me feel like one of your family. Thank you for the great experience!

Christopher _, Hamburg, NY

Special thanks again to Bob Tiller!!!

This has to be the best dealership in Western N.Y. The staff all know what Great Customer Service is all about and how to achieve it with their own personal interaction. I don't think any other H-D dealership even comes close. I have to say that from Sales to service all are to be commended for the job they do. (Special thanks again to Bob Tiller !!! )

Jack _, Cheektowaga, NY

Thanks Gowanda Harley!

Your staff made me feel like one of the family walking through your door. Their knowledge of all products was unprecedented. All of my friends that dealt with you told me that once you deal with Gowanda you will always deal with Gowanda and they are right. Thanks Gowanda Harley!

Christopher _, Hamburg, NY

Saturdays are for riding, not repairs

"What a pleasant experience,even though I was there for service, it was needed and they did what the said they would. Great reception at the service desk, quick in and the job was completed on time. Only did what needed done. Fair price, good coffee, and a beautiful location, Saturdays are for riding, not repairs, but a nice ride to Gowanda helps. Thanks to all the staff, keep up the good work, I will be back."

Brian _, Elmvale, ON

My best buying experience yet

I cannot tell you enough that this was my best buying experience yet when purchasing a Harley. The customer service is unbelievable and like none that I have ever seen under a HD roof. I have been bragging you up to everyone that I have told about my new King…Thanks…

Tim _, Penn Yan, NY

Purchasing experiencing a pleasurable one

"Overall great experience with knowledgeable staff and a comfortable atmosphere, Gowanda Harley made my purchasing experiencing a pleasurable one! "

Matt _, Kennedy, NY

BOB TILLER WAS EXTREMELY HELPFUL

BOB TILLER WAS EXTREMELY HELPFUL GOING THROUGH THE BUYING PROCESS. I HAVE VISITED OTHER LOCAL DEALERSHIPS AND NOBODY TOOK THE KIND OF TIME BOB TOOK WITH ME. HE TRULY CARES ABOUT THE CUSTOMER. FROM SALE TO DELIVERY THE EXPERIENCE WAS A COMPLETE PLEASURE!

KEN _, CHEEKTOWAGA, NY

Make sure the job was done right

"I snapped off the anchor post for the kickstand spring on my Sportster. My local dealer didn't want to deal with it and told me to get it welded"". Gowanda Harley not only did the welding but got the kickstand working perfect. Thanks again to Shawn the Service Manager for taking the time to make sure the job was done right."""

Anonymous _, Orchard Park, NY

Integrity and WANTING to make it right

"Friendly. Respectful. Diligent. Fair. Honest. Integrity and WANTING to make it right. What else can you say? It doesn't take much to have someone to come in off the street and buy something; it's the people skills and effort to recognize the simple things that make customers happy and coming back that shows they know what they're doing. See you soon guys, thanks for your trouble and effort, and to Shawn in Service for staying pro when things got tough."

Craig _, Brampton, NY

Everyone has been great!!

"I first heard about Gowanda HD from a friend who bought his bike there. Usually when I walk into a dealership, the sales team always flocks to my husband (and he doesn't ride!) – they usually don't pay attention to me at all. That wasn't the case at Gowanda HD. There are other dealerships much closer to me, but I chose Gowanda because they were the first that talked to me like a valued customer, not an also."" I bought my bike in Feb., picked it up in April and have had a great experience from sales, service, parts, and MotorClothes ever since – everyone has been great!! I just wish I could ride with the Iron Maidens more often!"""

Jodene _, Orchard Park, NY

Very nice dealership

Had new tires and brakes done today very pleased with the service. Thanks to JLS on the service very friendly people here. Also thanks for giving me a Street Glide to use while I waited on mine. Very nice dealership.

Paul _, Oakville, ON

5+++++++ stars Gowanda!!

"I just got my first new Harley, this has been a dream of mine since I was 16, I am now 45. So, as you can imagine, this was a BIG deal to me! I didn't buy an expensive cruiser, just a Dyna Street Bob, but it was my dream! My salesperson made it her mission to make sure my dreams were fulfilled, no matter how difficult or undecided I was. She treated me like family, as does the rest of the staff. When she had a personal tragedy in her life, she still kept in touch with me daily, while on leave from work, to ensure my every need was being attended to. She is a dedicated, loyal employee and I am proud to be able to call her a friend. The dealership in general is filled with great people with a passion for Harleys, and for their customers. Unlike other dealerships, you are not a number, you are family… before, during and after the sale! I was so impressed with this dealership, that I had my Dad (who lives in Mississippi!) come there to buy his new Harley!! 5+++++++ stars Gowanda!!"

Jeff _, Limestone, NY

Thanks to Gowanda HD

About a year ago I was looking to purchase a new CVO Touring HD but availability was limited or sold out. Bob Tiller and the sales staff at Gowanda HD worked on this to locate me a 2013 CVO Road Glide Anniversary limited production bike. I am now the proud owner of a Screaming Eagle FLTRXSE thanks to Gowanda HD.

Jim _, West Seneca,, NY

Part of a family

"I just purchased my first Harley and have to say this was unlike any buying experience I have ever had. I had some questions so I called over and spoke to Bob Tiller who took the time to answer each and everyone of my questions and the rest is history, a week later I was a Harley owner. From start to finish the staff here made me feel like I was part of a family and not just another customer"

Garett _, Silver Creek, NY

Thank you for a great experience

"I bought my first Harley from Gowanda, and it won't be my last!! They treated me so well I was so happy. Thank you for a great experience."

Daniel _, Buffalo, NY

Great Dealership and Great People

Just purchased my first Harley. Dealing with Eric Fuchs was a pleasure. They both went out of there way to answer all my question and to make the deal happen. Thanks to all at Gowanda Harley. Great Dealership and Great People.

Rod _, Springville, NY

The Service doesn't stop at the purchase… it just begins

We purchased a used 05 Road King Custom. From Day 1 we felt like we were part of the family. The Service doesn't stop at the purchase… it just begins. The Entire staff goes out of their way to make us feel like we are their most Important customers. Gowanda Harley is Top Notch…

Steve Debbie, LANCASTER, NY

The best part was the friendship and camaraderie

"The initial selection was great… BUT the best part was the friendship and camaraderie of everyone over the years. Staff, mechanics, salespeople do a great job promoting the product."

Danny _, Gowanda, NY

We were very pleased and impressed with the service we received

"Recently my husband and I took our first long distance cruise on our new Harley. We ran into some mechanical issues, and being from Canada and unfamiliar to the area your dealership was recommended to us. We were very pleased and impressed with the service we received. It was a welcoming and positive experience, all of your staff were helpful and friendly. We would certainly recommended your dealership and service department. John and Pam Roe "

John and Pam _, Woodstock, ON

Making sure I didn't overspend

Eric made the whole deal go so smooth with his big happy smile we felt like we knew him for years. There is no BS no empty promises. He made very sure I had the bike in perfect order to fit me. Making sure I didn't overspend. Now that's lookin out for ya. Many places would not have been so accommodating as Gowanda. They have a return customer here for sure JR Akron

JR Akron, XX

Wouldn't dream of buying anywhere else

"I have bought two bikes from GHD, working on a third. Wouldn't dream of buying anywhere else. Eric always makes sure that you're taken care of."

Mitch _, Batavia, NY

Exceptional

"My experience at Gowanda Harley Davidson was exceptional. I must say, as soon as my husband and I walked in, everybody was friendly and accommodating. Eric Fuchs came over introduce himself and was very helpful and down to earth. I was looking to trade my bike in which I purchased a couple years ago (from another H.D. dealer) and this was the first time ever anybody took the time to properly fit me"" for a bike. Eric made the purchase of my new bike stress free from the beginning till the delivery. I will be sharing my experience with everybody. This is now our new Harley dealer. Now I can't wait till spring to get out and ride my new bike :) """

Evelyn _, Attica, NY

I recommend Gowanda to all my friends in Canada at a drop of the hat

I bought my FLTHK in 2010 from Gowanda and from day one I appreciated the unique setting and friendly customer service. Gowanda always accommodated me with service, parts and modifications. Recently I was in a bind for a front tire replacement and even though their service department was booked solid and a appointment was past a planned road trip Shawn Mowry offered to step from behind the service counter and install the tire himself. I recommend Gowanda to all my friends in Canada at a drop of the hat. Thanks again Shawn Jim Faith

Jim Faith, Brantford, ON

A "thank you" long overdue"!

(Work order 022091 April 23, 2005) I can't say enough good things about this dealership and their staff. Ten years ago, Friday, April 22, 2005 about 5 pm I was broke down on the side of I-90 west to Erie having just come through a toll booth. It was cold, dark and sleet was in the air. The bike quit in the toll booth and I had to push it to the side of the road to get out of the way of rush hour traffic exiting Buffalo and the surrounding area. Fortunately I had a cell phone and 2 patient buddies with me. The bike would not start and there was a noticeable "knock " in the engine that became apparent at the border crossing. In all, things didn't look and sound good. Calls to local Buffalo Harley dealers proved fruitless as they were closing but someone mentioned Gowanda Harley-Davidson as a dealer close by. I called them and explained my predicament.Fortunately they had extended hours. I knew I needed a battery. The "knock' I was not sure of but knew it was not good. After some time the service person (Tony I believe)said he had one battery in stock. It was ordered in for a gal but he thought she could wait. I mounted the back of my friends Harley and we made the 30 minute drive to the Gowanda dealership to pick up the new battery. We returned to the toll booth on I-90 and proceeded to install the battery in the freezing cold with the use of a flashlight. This got my bike rolling but the knock was still very apparent. Fortunately for me the dealership was still open. I called them and booked it in for 8 am Saturday morning next day. We got a room for the night at the next interchange on I-90. Bright and early next morning we limped my bike to the dealership. Everything electrical checked out but the engine knock persisted. I asked the mechanic to "pop" the heads and have a look. Unfortunately the rear piston had a hole in it the size of a pea. Not good to say the least! The next issue was parts. I had converted the original 883 to a 1200 cc engine size. No Harley dealer in the surrounding area including Buffalo,and the Toronto and Hamilton areas had a 1200 kit. It would take a week to get parts. We were bound for Florida and only had the week to do the trip. After many calls the service manager mentioned he had the parts left over from another 1200 conversion. It was the original 883 stock parts so the decision was to install the 883 parts in my bike to get me up and running. By this time it was 12 noon and the dealership understandably closed by 3pm. Tony lent we 3 Canadian boys the service truck to go search out a local diner for a meal. Little did I know that the diner he directed us to had a certain lady working there that was his partner in life. They served us a more than hearty meal and at the end of it said "no charge"… on the house! We found out what the total bill was for the 3 dinners and left it as a tip. Being Canadian we sourced the local Tim Horton's in the next community thinking we had lots of time. We were enjoying our "caffeine fix" when the dealership called and said the bike was repaired and ready to go. Having lost track of time, we arrived back at the dealership (late I might add) to pay the bill and be on our way. No one complained about our tardiness. They only charged me $100.00 for the parts plus labor. As I said, "I can not say enough good things about you guys"! You fixed my bike on the cheap, accommodated me on short notice, fed us for free, lent us the service vehicle, sourced parts that were meant for other people, and tolerated my tardiness. You guys/gals are tops in my books. Thanks aye! (even though long overdue) Rick Plantt

Rick Plantt, Hanover, ONTARIO

THANKS VERY MUCH!!!

Ordered my first Harley during winter of 1987, back then I dealt with John, went to Gowanda Harley even though closer dealers to home, was because I always got the same deal(which was not true elsewhere)Picked up spring of 1988 and what a ride it has been. Purchased my sixth Harley Aug. 2014, after 27 years the faces have changed but the business model hasn't.Commendable friendships were formed, you were not a customer you were a friendly face to all. Over the years I was more then taken care of by everyone at the dealership,and I'll tell you I had some experiences that if it wasn't for John, Tony, BOB, Marty, Paula etc.i wouldn't be a customer for life. Hats off to the Best Harley Dealer around. THANKS VERY MUCH!!! John S.

John Schmiegel, Buffalo, NY

Best dealership in WNY

Best dealership in WNY. Very helpful, they take care of you, answer all your questions. My 1972 FX was no mystery to them. That's why I shop no other dealership Thanks Marty for all your help.

Joseph Marek, Arcade, NY

You won't be disappointed

Gowanda Harley best Dealer ever I am 63 and have bought motorcycle all over the United States. There is no place that even compares to this Dealer thy are so nice and fare they go out of there way to make you feel at home . I can't say enough good things about them I live one hundred and three miles away and I want, just to go for a ride every chance an look an visit. This is our fourth Harley from them. Go there and see you won't be disappointed.

Danny Pardee, Lewiston, NY

I'm sure I won't be disappointed!!

Hi Marty! I meant to send you a message after riding the bike over the weekend. Oh My Lord!!! The Motor Company has not been asleep for the last 18 years! I remember being amazed at how much better my '98 was compared to my '91, but this is ridiculous!!! The first thing I noticed was the transmission. It shifts really smooth and quietly, and I love the new ratios. The sixth gear makes a huge difference, although more gears make the torque of the big twin less noticeable… The second thing that hit me was the suspension. It's smooth as silk! I don't know what the stock suspension is like, and at this point I don't care! A lot of my saddle time is spent off road, so I'm a little sensitive to suspension, and this setup works really well. Holy Shit this thing stops fast! I can feel the braking system adding more rear brake than I would, but I'm sure they have it figured out and do a better job than I possibly can by feel. I was really impressed. The engine makes HUGE power compared to my old EVO. That's really not a surprise, but actually feeling it was awesome! I purposely have not ridden a new bike, in fact, I haven't ridden anything other than my own bikes for years, so this was a nice surprise. Its really fun to ride!! There are a bunch of tight, twisty turns just North of my house, and I'm used to taking them slow to avoid dragging the frame on my old dresser. I was pleasantly surprised to find that the lean angle on this new bike is substantially improved over the '98!! I hung off the side and flew through them like I was riding my Buell, and it never scraped once! Nice!! Overall, I can say that every single aspect of this new motorcycle has improved over my last one. I Love It!! I can't wait for the roads to clean up so I can take it for a proper ride and get to know it better. The local range has been repainted, so I'm looking forward to taking it down and running it through its paces to see how it really handles in the tight stuff. Based on my first 25 miles, I'm sure I won't be disappointed!!

Mike Marton, Oakland, MI

A+++++

A friend suggested I go to Gowanda HD as I was looking to trade my HD for a new one. It's about 1 1/2 hrs away from where I live and had to pass about 4 dealerships, but I thought why not. My friend told me to speak with Eric. I did stop at the other dealerships on my way to get a good perspective on my trade and what the others had to offer. Boy am I extremely happy I listened to my friend and stopped in at Gowanda. I couldn't be happier with my experience with Gowanda HD and Eric. The whole process was smooth and enjoyable. They really do treat you great. Eric listened to what I was looking for in my new bike, accessories and parts and he delivered. A+++++. Thanks a lot for everything. I look forward to a long relationship with Gowanda HD.

Mike Batavia

The service department was extremely helpful

The service department is awesome!! I called the service department because I was nervous about purchasing my 1st Harley from craigslist after totaling out my Sport Bike. The service department was extremely helpful, after giving them the vin# they advised me that the vehicle was in fact serviced there & they had a ton of service history on the bike. they even inquired if I had checked their used inventory. Even though I did not purchase my Harley from Gowanda Harley, thanks to the service department I will make the 50 plus mile trip to Gowanda to continue to have the bike serviced there. Thanks again

Anonymous _

Thank you all for a great buying experience

The weekend of your Hollywood Happening party my wife and I went to buy a used bike. I can't express how happy we are with Bob Tiller and everyone at Gowanda Harley. Even with a big dealership event going on we were there may be 2 hours and everything was done both paperwork and bike prep wise and my new to me Night Train was on her way home. Thank you all for a great buying experience.

Brandon Sidebottom, Lockport, NY

THANK YOU to all involved

On Aug 12 our group was coming home from Virginia, we were headed to your dealership because of the good experience we had had last fall when we stopped in. My left exhaust pipe had broken so I inquired if anything could be done to help get me home. Your service department came to my assistance and got my bike in and welded the pipe back together. I would like to say a great big THANK YOU to all involved.

Ken Silverthorn, Sarnia, ONTARIO

Ride on Gowanda…

Have dealt with GHD since 1970 when I first went on the "66" WSPD Police Harley, over the years it went from the 66 Harley to the 75 Harley and then the 83 Police Harley. I purchased my 75 Sportster and then my 76 Liberty Edition Super Glide from them and had all the Harleys serviced by them and have always been more than satisfied. When I first started going there in 1970 it was a little shack behind their home with a pot bellied wood burning stove for heat in the showroom and repair shop. In 75 I had a bad accident in front of the Shop and lost control of the 66 Police Harley and was thrown off and slid for over 280 feet. John Sr. and his wife came to my home in West Seneca several times to see how I was doing as I didn't break anything but did lose a lot of skin on various parts of my body. When I did recoup I went out to GHD and picked up the new "75" Police Harley. I can't say enough for the whole Reed Family as I have always been treated like Family and I have the highest respect for them. I hope their shop remains open for many years as they have the best personnel and respect for their customers. I now own a 2008 Dyna Glide which I bought new and now has 24,000 miles and they have serviced it for the last 8000 miles since I moved back up here from S. Carolina. GHD is the only shop I will let work on it since I bought it from Greenville HD in 2008. Gowanda Harley-Davidson is the best and I'm 76 years old and still riding and have dealt with a few other HD Dealerships which can't compare with Gowanda Harley Davidson. Ride on Gowanda… Joe

Joe Roedel, Orchard Park, NY

Overall wonderful experience

I dropped in to get a price on parts, then continued to browse the store. Had the pleasure of meeting Liz as she offered to give me a tour of the building and tell me of the history of the dealership and family. Overall wonderful experience. Thanks Liz!!

Rich Nagy, Niagara Falls, ONTARIO

Excellent staff!

They take their time to explain everything and are super friendly. I would recommend Gowanda to anyone.

Chad Witkowski, Hamburg, NY

My entire experience was excellent

I dealt with Michael for sales and Sarah for all of the paperwork and my entire experience was excellent.

Scott Pugh, Lockport, NY

We truly appreciate your generosity

On Saturday September 29th, 2018. Western, New York had the very first Steps2Cure Neurofibromatosis walk/run. I would like to personally thank Gowanda Harley-Davidson for their generous gift basket of Harley Davidson merchandise for our basket raffle. We truly appreciate your generosity that helped us bring awareness for NF. Thank you again the Gimbrone family.

Cindy Gimbrone, East Otto, NY

Great

My father had purchased a 2016 Ultra from Eric a few years ago and has always raved about how well he was treated. I figured i would stop by sometime and check the dealership out. My wife and I were out for a bike ride this summer and finally had time to stop and check out the store. We met Eric while we looked around and i had mentioned that he sold my father a bike. Eric immediately remembered him and the bike he sold him. I thought that was very impressive, since it was a few years ago that he purchased it. So my wife has been wanting a bike for a very long time and Eric has showed us a few of the smaller bikes he had in stock. One bike he showed us was a customer's bike that was just sold, a XG750 Street. Although my wife could not sit on it, due to someone else owning it, she loved it. Eric said let me get your name and number, if we get one in used i will give you a call. Well a few months later the call came in and low and behold Eric had a used 2018 XG750 Street. Kate immediately called me and told me that we need to go see it. We stopped by a day later and it was the perfect fit for her. We sat and talked numbers with Eric and everything worked out perfectly. Eric was able to get the payment where we wanted and the paperwork was a breeze. I cannot thank GHD and Eric enough for making one of my wife's dreams come true. I honestly wish that i had purchased my Ultra Classic from GHD, I thought i was treated pretty well when i bought my bike. But the way we were treated at GHD made us feel like family. Thank you again for everything you have done for us! All the way down to the plaque that just came in the mail with a picture of her bike, vin #, and her name on it. She was smiling ear to ear when she saw it. Hat's off to you guys! Thank You!