The Service doesn't stop at the purchase… it just begins
We purchased a used 05 Road King Custom. From Day 1 we felt like we were part of the family. The Service doesn't stop at the purchase… it just begins. The Entire staff goes out of their way to make us feel like we are their most Important customers. Gowanda Harley is Top Notch…
Steve, LANCASTER NY
The best part was the friendship and camaraderie
"The initial selection was great… BUT the best part was the friendship and camaraderie of everyone over the years. Staff, mechanics, salespeople do a great job promoting the product."
Danny, Gowanda NY
We were very pleased and impressed with the service we received
"Recently my husband and I took our first long distance cruise on our new Harley. We ran into some mechanical issues, and being from Canada and unfamiliar to the area your dealership was recommended to us. We were very pleased and impressed with the service we received. It was a welcoming and positive experience, all of your staff were helpful and friendly. We would certainly recommended your dealership and service department. John and Pam Roe "
John And Pam, Woodstock ON
Making sure I didn't overspend
Eric made the whole deal go so smooth with his big happy smile we felt like we knew him for years. There is no BS no empty promises. He made very sure I had the bike in perfect order to fit me. Making sure I didn't overspend. Now that's lookin out for ya. Many places would not have been so accommodating as Gowanda. They have a return customer here for sure JR Akron
JR, XX
Wouldn't dream of buying anywhere else
"I have bought two bikes from GHD, working on a third. Wouldn't dream of buying anywhere else. Eric always makes sure that you're taken care of."
Mitch, Batavia NY
Exceptional
"My experience at Gowanda Harley Davidson was exceptional. I must say, as soon as my husband and I walked in, everybody was friendly and accommodating. Eric Fuchs came over introduce himself and was very helpful and down to earth. I was looking to trade my bike in which I purchased a couple years ago (from another H.D. dealer) and this was the first time ever anybody took the time to properly fit me"" for a bike. Eric made the purchase of my new bike stress free from the beginning till the delivery. I will be sharing my experience with everybody. This is now our new Harley dealer. Now I can't wait till spring to get out and ride my new bike :) """
Evelyn, Attica NY
I recommend Gowanda to all my friends in Canada at a drop of the hat
I bought my FLTHK in 2010 from Gowanda and from day one I appreciated the unique setting and friendly customer service. Gowanda always accommodated me with service, parts and modifications. Recently I was in a bind for a front tire replacement and even though their service department was booked solid and a appointment was past a planned road trip Shawn Mowry offered to step from behind the service counter and install the tire himself. I recommend Gowanda to all my friends in Canada at a drop of the hat. Thanks again Shawn Jim Faith
Jim, Brantford ON
A "thank you" long overdue"!
(Work order 022091 April 23, 2005)
I can't say enough good things about this dealership and their staff. Ten years ago, Friday, April 22, 2005 about 5 pm I was broke down on the side of I-90 west to Erie having just come through a toll booth. It was cold, dark and sleet was in the air. The bike quit in the toll booth and I had to push it to the side of the road to get out of the way of rush hour traffic exiting Buffalo and the surrounding area. Fortunately I had a cell phone and 2 patient buddies with me. The bike would not start and there was a noticeable "knock " in the engine that became apparent at the border crossing. In all, things didn't look and sound good. Calls to local Buffalo Harley dealers proved fruitless as they were closing but someone mentioned Gowanda Harley-Davidson as a dealer close by. I called them and explained my predicament.Fortunately they had extended hours. I knew I needed a battery. The "knock' I was not sure of but knew it was not good. After some time the service person (Tony I believe)said he had one battery in stock. It was ordered in for a gal but he thought she could wait. I mounted the back of my friends Harley and we made the 30 minute drive to the Gowanda dealership to pick up the new battery. We returned to the toll booth on I-90 and proceeded to install the battery in the freezing cold with the use of a flashlight. This got my bike rolling but the knock was still very apparent. Fortunately for me the dealership was still open. I called them and booked it in for 8 am Saturday morning next day. We got a room for the night at the next interchange on I-90. Bright and early next morning we limped my bike to the dealership. Everything electrical checked out but the engine knock persisted. I asked the mechanic to "pop" the heads and have a look. Unfortunately the rear piston had a hole in it the size of a pea. Not good to say the least! The next issue was parts. I had converted the original 883 to a 1200 cc engine size. No Harley dealer in the surrounding area including Buffalo,and the Toronto and Hamilton areas had a 1200 kit. It would take a week to get parts. We were bound for Florida and only had the week to do the trip. After many calls the service manager mentioned he had the parts left over from another 1200 conversion. It was the original 883 stock parts so the decision was to install the 883 parts in my bike to get me up and running. By this time it was 12 noon and the dealership understandably closed by 3pm. Tony lent we 3 Canadian boys the service truck to go search out a local diner for a meal. Little did I know that the diner he directed us to had a certain lady working there that was his partner in life. They served us a more than hearty meal and at the end of it said "no charge"… on the house! We found out what the total bill was for the 3 dinners and left it as a tip. Being Canadian we sourced the local Tim Horton's in the next community thinking we had lots of time. We were enjoying our "caffeine fix" when the dealership called and said the bike was repaired and ready to go. Having lost track of time, we arrived back at the dealership (late I might add) to pay the bill and be on our way. No one complained about our tardiness. They only charged me $100.00 for the parts plus labor. As I said, "I can not say enough good things about you guys"! You fixed my bike on the cheap, accommodated me on short notice, fed us for free, lent us the service vehicle, sourced parts that were meant for other people, and tolerated my tardiness. You guys/gals are tops in my books. Thanks aye! (even though long overdue) Rick Plantt
Rick, Hanover ONTARIO
THANKS VERY MUCH!!!
Ordered my first Harley during winter of 1987, back then I dealt with John, went to Gowanda Harley even though closer dealers to home, was because I always got the same deal(which was not true elsewhere)Picked up spring of 1988 and what a ride it has been. Purchased my sixth Harley Aug. 2014, after 27 years the faces have changed but the business model hasn't.Commendable friendships were formed, you were not a customer you were a friendly face to all. Over the years I was more then taken care of by everyone at the dealership,and I'll tell you I had some experiences that if it wasn't for John, Tony, BOB, Marty, Paula etc.i wouldn't be a customer for life. Hats off to the Best Harley Dealer around. THANKS VERY MUCH!!!
John S.
John, Buffalo NY
Best dealership in WNY
Best dealership in WNY. Very helpful, they take care of you, answer all your questions. My 1972 FX was no mystery to them. That's why I shop no other dealership
Thanks Marty for all your help.
Joseph, Arcade NY
You won't be disappointed
Gowanda Harley best Dealer ever I am 63 and have bought motorcycle all over the United States. There is no place that even compares to this Dealer thy are so nice and fare they go out of there way to make you feel at home . I can't say enough good things about them I live one hundred and three miles away and I want, just to go for a ride every chance an look an visit. This is our fourth Harley from them. Go there and see you won't be disappointed.
Danny, Lewiston NY
I'm sure I won't be disappointed!!
Hi Marty! I meant to send you a message after riding the bike over the weekend. Oh My Lord!!! The Motor Company has not been asleep for the last 18 years! I remember being amazed at how much better my '98 was compared to my '91, but this is ridiculous!!!
The first thing I noticed was the transmission. It shifts really smooth and quietly, and I love the new ratios. The sixth gear makes a huge difference, although more gears make the torque of the big twin less noticeable…
The second thing that hit me was the suspension. It's smooth as silk! I don't know what the stock suspension is like, and at this point I don't care! A lot of my saddle time is spent off road, so I'm a little sensitive to suspension, and this setup works really well.
Holy Shit this thing stops fast! I can feel the braking system adding more rear brake than I would, but I'm sure they have it figured out and do a better job than I possibly can by feel. I was really impressed.
The engine makes HUGE power compared to my old EVO. That's really not a surprise, but actually feeling it was awesome! I purposely have not ridden a new bike, in fact, I haven't ridden anything other than my own bikes for years, so this was a nice surprise. Its really fun to ride!!
There are a bunch of tight, twisty turns just North of my house, and I'm used to taking them slow to avoid dragging the frame on my old dresser. I was pleasantly surprised to find that the lean angle on this new bike is substantially improved over the '98!! I hung off the side and flew through them like I was riding my Buell, and it never scraped once! Nice!!
Overall, I can say that every single aspect of this new motorcycle has improved over my last one. I Love It!! I can't wait for the roads to clean up so I can take it for a proper ride and get to know it better. The local range has been repainted, so I'm looking forward to taking it down and running it through its paces to see how it really handles in the tight stuff. Based on my first 25 miles, I'm sure I won't be disappointed!!